FAQ: Regarding Gorilla Playsets
Q: What kind of lumber is used on Gorilla Playsets?
A: Hand Selected Cedar that is Naturally Resistant to Rot, Decay, and Insect Damage.
Some of our Gorilla Play Systems also feature maintenance-free Timber Shield protective poly coating. These attractive, splinter-free, timbers are coated with a thick, green, polyethylene casing that shields the wood from the weather, making them virtually maintenance free. (Read More…)
Q: What are the main features on your Gorilla Playsets?
A: All Required Lumber: Pre-Cut, Pre-Sanded, and Pre-Stained. Main beams are even Pre-Drilled!
Green Maintenance-Free, Timber Shield Protective Poly-Coating on Main Beams
Safe Features: Rounded Edges on the Wood, Recessed Heavy-Duty Hardware & Brackets, Angled Flat Step Ladders
Marine Grade Heavy-Duty Canopy Roofs or Decorative Tongue & Grove Cedar Roods (Read More…)
Q: What are the weight limits on the Gorilla Playsets?
A: Gorilla Playsets are designed for kids between the ages of 3 – 11. Weight limits vary depending on the swing set feature. (Read More…)
Q: Are the Gorilla Playsets easy to assemble?
A: Assembly made easy with their step-by-step 3-D illustrated manual. Assemble your Gorilla ™ playset in less time and with less hassle than other ready to assemble playsets. (Read More…Tools Required and Assembly Manuals)
Q: What is the warranty on the Gorilla Playsets?
A: 10 years on the wood and 1 year on accessories (Read More… View the Gorilla Playset Warranty)
Q: What do your other customer’s say about their Gorilla Playsets?
A: “Great product and great customer service…”, Excellent instructions…, “Wonderful materials and very sturdy!” (Read More…)
Q: How long will it take for me to receive this playset after my order has been placed? Will I need to be at home when this playset is delivered?
A: Order Processing
Once your order has been placed, our customer service department will process your order for shipment.
After production of your swing set the trucking company will call you to setup a delivery time that best suites your schedule. The frieght company will be using the number you provided when ordering, so make sure it is accurate to defeat any shipment problems that may occur.
The delivery person requires your assistance in unloading the order.
Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up. (Read More…Shipping Terms)
If you still have questions you can contact us at 1-866-665-0105, e-mail use at [email protected], by our Chat Feature, or Contact Us Form!
Q: How long will it take for me to receive my order after it has been placed? How is it shipped?
A: Order Processing
Once your order has been placed, your order will be processed and shipped depending on the shipping time frame that noted for that Gorilla Playset model. Delivery time varies depending on where you live, but is usually within 3-5 Business days of your initial order.
Your order may ship from our warehouse that is located in Kawkawlin, Michigan or direct from the factory located in Canton, Georgia.
If you still have questions you can contact us at 1-866-665-0105, e-mail us at [email protected], by our Chat Feature, or Contact Us Form!
Q: What if we receive our Gorilla Playset and it arrived damaged or has missing parts?
A: This does not happen offen, but if it does, we are your hands-on dealer, contact us at 1-866-665-0105, e-mail us at [email protected], by our Chat Feature, or Contact Us Form and we will get new replacement parts sent right out to you! (Read More…Shipping Terms)
A: On each playset description page, you will find an area drawing of the unit’s measurements and an ariel view of the layout. Please look at this drawing from all angles, and take note of its size on every side. For safety reasons, we suggest 6 feet of additional space be added to the unit on each side. (Ex: If one side is 8 foot long, add 6 foot to that for adequate play space. This makes the total area needed 14 foor on that particular side.) Please pay special attention to the measurement of the potential playset of your choice, and measure your yard space for it’s potential spot placement.
Q: Do you have installation help if I need it?
A: Yes, we do offer installation in Lower Michigan or installation help assistance over the phone. Just call us at 1-866-665-0105. You are also welcome to email us at [email protected] We are contactable from 9am to 11pm, EST.
Q: Do you have a local showroom where I can go see the product?
Yes, We do have a showroom and display yard in Kawkawlin, Michigan. If you have specific questions, we can also help you by calling us at 1-866-665-0105 or e-mail at [email protected] or on Chat!
Q: What if I think the wood is defective? How do I know if it is a problem, or not?
A: We want to assure you that we use quality wood in our playsets. The wood on our play sets is kiln dried two times for preservation. However, by the nature of wood, it will require re-staining every other year to keep it looking its best. This will help preserve it. (Read More…Safety & Maintenance Tips)
Some normal splitting of wood is expected, as wood does expand over time. If you feel like your wood is defective, just take some pictures of the area of concern, and email it to our customer service department at [email protected] We will look at the pictures you send us, call you to discuss the problem, and process your warranty request with Gorilla Playsets.
*Please keep your proof of purchase from each item that you buy, so we can assist you properly.
Q: What is a Plastisol coating on the chains? What is it for?
A: All of our swing chains are dipped in a protective coating called Plastisol, to prevent small fingers from becoming pinched in the chains, and to prevent the chain from grabbing the hair of a child. It also provides a softer grip when a child’s hand grabs the chain of the swing. Gorilla Playsets tested many different chain coatings over the years, and found plastisol to be the best protector.
Q: What are the tarps made of? Will they rip easily?
A: The tarps that install over the playset as a roof, provide shade from the sun and cooler temperatures while a child enjoys playing outdoors. The tarps are made of 2 layers of vinyl with a mesh in between them. They are a very sturdy material with a total of 3 layers. They will not rip easily.
Q: How long will a playset last? Will I need to replace it?
A: Gorilla Playsets last many, many years! The wood on each playset is kiln dried, twice!
To make a playset last longer, take care of the wood and the hardware. (Read More…Safety & Maintenance Tips)
The typical life of a playset will vary on weather and wear and tear, but most sets last 15-20 years.
Playsets can also be moved to a newer house if you re-locate, or be left to add to the re-sale value of your home too.